Terms and Conditions

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below:

ONLINE STORE TERMS

  • By using this website you represent and warrant that you are at least the age of majority in your state/ province of residence or that you are the age of majority in your state/ province of residence and you have given us the consent to allow any of your minor dependents to use this site.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

INTELLECTUAL PROPERTY RIGHTS

  • All graphics, images and content on the www.ferhana.com website and blog belong exclusively to FERHANA, or its affiliates. The use of any FERHANA trademarks or service marks without FERHANA's written consent is strictly prohibited. You may not use FERHANA's trademarks or service marks in connection with amy product or service that is in any way likely to cause confusion or to disparage or discredit FERHANA. In additon, you may not use any of FERHANA's trademarks or service marks in meta tags without FERHANA's explicit prior consent.

 

PRODUCTS

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

PURCHASING AND SHIPPING TERMS

  • You acknowledge that all goods purchased under these terms are intended for personal non-commercial use only and will not be re-sold

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

  • We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  • Form time to time, some Goods may be out of stock/ are unavailable and we may not be able to fulfill all or part of your order. If this happens, we will refund you the price paid for the goods impacted, or you can choose for alternative.

  • In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

  • Shipping of your orders will be done 48 hours at the most after your order has been placed.

 

RETURN, EXCHANGE AND CANCELLATION POLICY

  • Unfortunately, at the moment you are unable to exchange any of the items due to the limited amount of stocks we produce for each items.

  • However, you have the right to cancel your order 24 hours after you placed your order.

  • We will accept returns if garments are returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear (e.g perfume, rips, stains, etc.) it will be returned to you and your refund voided. Goods must be returned within 7 days of receiving the items.

  • The shipping costs incurred by the purchaser will not be refunded except when a product is faulty. The item is your responsibility until it reaches us. We suggest you send the parcel using a delivery service that provides a tracking service and/or insures you for the value of goods.

  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy

 

MODIFICATION TO CONTENT, ERRORS AND INACCURACIES

  • Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • For order that has been made prior to this change, but has not been shipped yet, these order will remain unaffected by the changes made.

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

  • In the case where you have placed an order but your order has not been shipped yet, you will be notified of these changes (if the changes affects the products that you chose) and be given 48 hours the most to decide whether you want to proceed with your order or if you want to cancel your order. If we did not receive any confirmation, your order will be shipped and the return and cancellation policy will apply.

 

USER REVIEWS, PHOTOS AND COMMENTS

  • Anything posted or submitted to FERHANA whether on www.ferhana.com website, blog or via any form of social media (including by submitting an image to your social media using Ferhana branded hastag), will be treated as public and nonproprietary.

  • By sumbitting photographs, comments or other materials to FERHANA, you grant FERHANA a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submission. All such submissions shall automatically become FERHANA’s sole and exclusive property.

  • When you post photographs, reviews or comments to FERHANA or on any of FERHANA’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission.

 

CHANGES TO TERMS OF SERVICE

  • You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

If you have further questions regarding these terms and conditions, feel free to email: tia@ferhana.com


Privacy 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.

 

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at tia@ferhana.com 

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

 

SQUARESPACE

Our online shop is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application.

For more insight, you may also want to read the Squarespace Terms of Service here or Privacy Statement here:

http://www.squarespace.com/terms-of-service/

http://www.squarespace.com/privacy/

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

we use Paypal as our payment gateway, please refer to their privacy policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

BLOG COMMENTS AND USER CONTENT POSTED TO THE WEBSITE

If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.

 

SOCIAL MEDIA

The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.

Our site also includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

SECURITY

We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

 

COOKIES

FERHANA online shop is built using Squarespace.com and Paypal.com, for more information on cookies that may be stored on your computer, please refer to their privacy policies:

http://www.squarespace.com/privacy/

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, feel free to email: tia@ferhana.com